存储的维护 & 支持
The Best in 存储 支持 and Maintenance.
存储硬件支持
自1991年以来, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, 日立, NetApp和. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s storage lifecycle management needs as well as live, global call centers available 24 hours a day, 一周7天.
Customizable Service Levels
Adjust service levels or add and delete equipment from your storage maintenance contract at any time.
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7 x 24 x 4
- 24 hours a day, 一周7天
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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第二天
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
工程师的专业知识
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, 无论你储存在哪里, server and network hardware is located.
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600+全球专业人士
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15+平均经验
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150K+2021年的十大赌博正规老平台电话
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Central Park 客户门户网站
Central Park is an innovative single pane of glass for managing your data center maintenance & 监控.
主要特点包括:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account访问
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24小时实时聊天
- Accessible via PPTechMobile App. 了解更多 在这里